HYRO MISSION CONTROL
CUSTOMER SUPPORT · LIVE
17:53 AEST · Fri 29 May 2026 · updated 2s ago · auto-refresh 15s
Inbound today
101
Tracking +18% above 7-day average. Spike attributed to today's rebill batch (11:00 AEST).
Resolved
115 +15%
Replies sent
136
Median 1st response
1.3h −22%
13
Open queue
3 fresh 3 <24h 7 over 24h
System health
SLA (2h target)87%
CSAT (7d)4.6 ★
Recovery rate68%
Escalation backlog12
📊 Inbound · 14dpeak 138 · trough 22
16
17
18
19
20
21
22
23
24
25
26
27
28
29
🏷️ Top themesW22
Rebill dispute
47
Cancel help
38
Delivery
22
Flavour swap
18
Product quality
14
Bottle issue
9
Refund request
7
🚨 Live escalations2 awaiting Nicola
2 chargeback-risk tickets blocking
Debbie Seisun6.2h
$127.84 · #42489600 · chargeback risk
Gavin Lee4.8h
$168.75 · #42489639 · self-cancel race
Ciarra Cusens45d
stale · awaiting Nicola direction
Emily Rice1.2d
cancel help · waiting customer
WIREFRAME NOTE: Designed for ambient display (wall TV, second monitor, lock screen). One screen, no scroll. Big number is "inbound today" — the metric that signals load. Ring shows queue health by age. Gauges show system pulse. Auto-refresh 15s. Could rotate panes if you want more depth. Not ideal for deep dives — that's Concept A's job.