Concept A — Operator

Open

13 +4

Inbound today

101 +12%

Replies today

136 +8%

Resolved today

115 +15%

Median response

1.3 h −22%

CSAT (7d)

4.6 ★ +0.2

📬 Open queue · 13 tickets

Sorted by age · 7 over 24h

Customer	Age	Category	Status
Ciarra Cusens Re: Order #42474171 confirmed	45.8d	Order	Open
Amy-Lee Macrow Order: 42488834	2.5d	Order	Open
Samantha Oldfield Re: Oops, there's an issue with your order	1.9d	Order	Escalated
Shopify · Boring Ecom Request for store access	1.3d	Internal	Open
Emily Rice Trying to cancel membership but won't let me…	1.2d	Cancel	Escalated
Court Hirst Re: Something New Is Coming...	1.1d	Order	Waiting
Kara Smith Subscription	1.0d	Subscription	Escalated
candice O'Meley Re: Order #42489381 confirmed	23.6h	Order	Waiting
Hyro Sales Chat · athynne00 Hey! how do I cancel my subscription?	6.7h	Cancel	Open
Debbie S Re: Order #42489600 confirmed	6.2h	Order	Escalated
HYRO AU (Shopify form) New customer message on 29 May at 3:49pm	54m	Order	Open
Gemma Foster Re: A shipment from #42485970 is on the way	24m	Delivery	Open
Veronica · CKWC Thank you for contacting Crete Kings…	6m	Order	Open

🚨 Escalations

2 open · awaiting Nicola

6.2h

Debbie Seisun

esc_014 · Rebill dispute · #42489600 In Process

$127.84 In Process · threatening chargeback · slack ts 1748490832

4.8h

Gavin Lee

esc_015 · Rebill dispute · #42489639 In Process

$168.75 In Process · self-cancelled sub · slack ts 1748497122

Ciarra Cusens

esc_005 · stale 45d · awaiting Nicola direction

Emily Rice

esc_007 · waiting customer reply

View all 12 →

📊 Daily volume · 14d

inbound

🏷️ Themes · this week

W22

Rebill dispute

Cancel help

Delivery

Flavour swap

Product quality

Bottle issue

Refund request

⚡ Response time · 14d

median hours

⚠️

2 systemic flags this week: Race-condition rebills (3 cases) and Ida Jogic's silent 90d → 30d interval flip. Suggest Skio engineering check. View patterns →